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Recent Health News

Our Policies and Guidelines

Office Hours
Monday 7:00 am - 7:00 pm, Tuesday-Thursday 7:00 am - 4:30 pm, and Friday 7:00 am - 1:00 pm. We are closed for lunch between 12:30 pm - 1:30 pm except on Fridays. After Hours: One of our doctors is always on call 24/7. You may call our main number and follow the prompts. The answering service is responsible for paging the physician on call.

Appointments Scheduling
We seek to accommodate the needs of our patients and will schedule your appointment at the most convenient time possible. If you need to be seen the same day, we will work you in with your provider or if possible another available provider.

Insurance and Demographic Information
We must verify your insurance card and demographic information at each visit. This ensures that we process accurate billing for you and your insurance company. If you do not have your insurance card available at the time of the visit you will be considered self-pay and payment is expected at the time of service.

Co-pays and Collections
Your co-pay is due at the time of service. We are unable to discount or waive this fee due to our contracts with the insurance companies. All deductibles and outstanding balances are also due at the time of your visit. You may be asked to reschedule your appointment if you are unable to make payment. We accept cash, checks and Visa/Master cards. There is a $25 returned check fee. Accounts past due after 90 days are turned to a collections agency. An additional 35% fee is added to account balances once they are turned to collections.

No-Show Policy
As a courtesy, we attempt to contact every patient to remind them of their appointment; however, it is the responsibility of the patient to arrive for their appointment on time. Cancellations must be received 24 hours in advance, so that we may accommodate patients who need to be seen. Patients who do not contact us prior to their appointment will receive a no-show charge. This fee can range from $25 for a standard office visit or $75 for a complete physical exam.

Completion of Forms
Employer, FMLA, insurance forms, or any other paperwork that requires your provider's input, can be very time consuming for both you and your provider. Please be sure to complete all required information with your provider to review the requested information. Fees start at $25 for completion of forms.

Prescription Refills
Refills must be requested through your pharmacy. They will fax us a request that includes all necessary information. Refills, including sample requests, will be completed within 24-48 business hours. All other clinically-related calls will be handled by your provider or their assistant within 24 business hours. In order to expedite your requests, it is important that you provide complete information when leaving a message.

Test results
Test results may take up to a week. Your provider or their assistant will contact you by telephone or by mail with your test results once they have been received. Labcorp Bill: If you have questions about your bill for lab services, we ask that you contact Labcorp directly at 1-800-331-2843.

A referral from your provider may be made to an outside specialist. If your insurance does not require a referral from your primary care provider you may contact that specialist office directly to make an appointment. If your insurance does require authorization from your primary care provider you maybe asked to make an appointment with one of our providers before the referral can be issued.

Requests for Medical Records
We will release copies of a patient's medical record with written, signed patient authorization. We outsource record copying to Smart Document Solutions, Inc. They charge the standard legal fees for copies. You will not be charged a fee for records requested by a physician to whom we have referred you.

Worker's Compensation
We do not file worker's compensation claims.

Termination from our Practice
Our office values its patient relationships and wants to protect patients' rights. We will only terminate patient relationships with cause and after careful consideration. Reasons for termination include: repeated no-showing for scheduled appointments; not complying with recommended medical care; being hostile or abusive to staff; or not paying bills in a timely manner.

Health Insurance Portability & Accountability Act (HIPAA)
The federal government requires us to share our Privacy Notice, which is posted at the front desk and throughout our practice. Please review the Privacy Notice, which explains policy on sharing patient information for treatment and billing issues.

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Capital Family Physicians, P.A.
2417 Atrium Drive, Suite 201
Raleigh, NC 27607
(919) 232-0020